Collections Officer

We are looking for a driven, resilient and detail-oriented individual to join as a Collections Officer. You’ll play a key role in managing outstanding balances, maintaining accurate ledgers, and ensuring timely recovery of payments while working closely with our Customer Success team.

As a core part of Serac Tech, you’ll contribute directly to cash flow performance and help support the continued growth of a business that is transforming how the construction and development industry uses data and technology. 

Who are we?

We are an intermediate SaaS software house focused on providing businesses within the property and construction industry with tailored packages that automate tasks and handle data, freeing up time for firms to concentrate on their core objectives.

Our clever algorithms format data in a way that connects our partners with prospective customers, bringing in new work and increasing sales.

Like all the best products, Serac Tech was initially built as a solution to our own problem: too many hours spent searching across dozens of local authority planning systems. We quickly realised that many others shared our frustrations.

The Role

We are looking for a Collections Officer to take ownership of our accounts receivable and ensure timely recovery of outstanding payments. This role plays a key part in maintaining healthy cash flow while protecting customer relationships and supporting long-term client success.

You will work closely with Customer Success to manage accounts, resolve payment issues, and minimise bad debt exposure.

Key Responsibilities

• Manage and maintain the daily sales ledger, ensuring accuracy and up-to-date records

• Proactively chase overdue payments on the phone and via email

• Reduce and minimise bad debt exposure through effective follow-up and escalation

• Work closely with the Customer Success team to resolve billing queries and payment disputes

• Build strong relationships with clients to support timely payment and issue resolution

• Monitor account status and escalate high-risk or long-overdue debts appropriately

• Support monthly reporting on aged debt and cash collection performance

• Ensure all collection activity is documented accurately within internal systems
  
  

About You

• Experience in credit control, collections, or accounts receivable

• Strong communication skills, particularly in handling difficult conversations

• Comfortable working with targets and deadlines

• High attention to detail and strong organisational skills

• Ability to work cross-functionally with non-finance teams

• Proactive, resilient, and commercially minded

What We Offer

• Competitive salary package + commission

• Unlimited holiday

• Opportunity to work in a high-growth tech environment

• Collaborative team culture

• Exposure to both Finance and Customer Success functions

• Career progression opportunities within Finance operations